Autotest originally opened its door in January 1990, offering MOT’s and Basic Car servicing, since then we have expanded and developed our skills. We still carry out MOT’s however we have a larger range of Servicing available, including Dealer Servicing options and offer extensive repairs including Diagnostics, Clutches, Brakes and Air Conditioning, to mention just a few.
The company was originally founded by father and son team, Ron and Steve Hardie-East. When Ron retired in 2002, Steve continued to develop the business and is still an integral part of the day to day running of the company.
Many staff members have stayed with Autotest for long periods, such as Shelley, who is celebrating 19 years with the company this year and Pete (Workshop Foreman), who started with Autotest in 1997, aged only 16.
Autotest have always focused their business towards customer satisfaction and are happy to help wherever possible, nothing is too much trouble for the team here. In a recent survey Autotest achieved 100% return and recommend status from their customer’s. (Good Garage Customer Satisfaction Survey – June 2015)
Over the years, cars have changed and become a lot more sophisticated and complex, Autotest continues to keep pace with these changes, ensuring we have the latest diagnostic technology to find the cause of problems with your car and fix them as quickly and economically as possible.
In 2006, Autotest joined the BOSCH Car Service group and successfully completed the Quality Control Programme and auditing processes – ensuring a high standard of training, equipment and business practice.
As our skills expanded, so did the need for more equipment and space, so in 2012 we got our workshop totally refurbished which gave us more space to upgrade and stock up on the latest equipment and tools. We also installed new ramps and a state of the art MOT bay.
As a local garage we like to be recognised as fair and trustworthy, so when Good Garage scheme came about and started making a name for themselves, we joined the scheme and passed their assessments with flying colours.
Today we celebrate 25 years in business and we are proud to introduce the new Autotest Loyalty Card which entitles customer’s to bigger discounts and more offers, the card will start to be handed out after the launch of our new website in August 2015.
Autotest has based its business on the beliefs that your car deserves the best care possible — after all, you need it to get you to work, to get to the shops and to transport you and your family while keeping you all as safe as possible, because of this we work to be better — better than our competitors, better than main dealers and better than you expect.
We know what we do best — looking after your car and looking after you while you are our customer however we are always striving to do it better and to be the best for car and van servicing in Surrey.
Getting your car fixed or serviced can be tedious – you may lose your car for several hours and might need to find another way of getting around. If you need a loan car while we’re working on yours, please ask for a hire car or a courtesy car and we’ll arrange it for you.
We want you to relax while we work on your vehicle, we offer various solutions to make it as convenient as possible. If you would rather wait while we work on your car, please feel free to relax in our customer reception area and watch TV, read and have a complimentary hot drink.
Autotest is proud to have a number of happy customers, a very high proportion of our customers come to us through recommendation and nearly all of our customers are happy to recommend us. We hope you will be too, we are always striving to be better and to provide a better customer experience and better value for money.
Autotest through the years -
1990 – Workshop moved from within Petrol Station to purpose built workshop and offices on land behind the station
1990 – Became an Approved AA Workshop
1993 – Became an approved member of the RMI – Retail Motoring Industry
2002 – Ron Hardie-East retired
2004 – Gas Handling Training completed enabling onsite Air Conditioning maintenance and repairs
2006 – Joined the BOSCH Car Service group
2012 – Workshop Refurbished
2013 – Joined the Good Garage scheme
2015 – Celebrated 25 years
2015 – Introduction of the Autotest Loyalty Card Club and launched new website